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Frequently Asked Questions


1. I do not have an account with Clearsynth. Can I still place an online order?

Yes. If you do not have an account, simply use the Quick Checkout option while placing your order.
 

2. Are orders placed online secure?

Yes. Data submitted to and from our web server is encrypted using the Socket Layer (SSL) protocol. This protects the data while it travels over the Internet and is unencrypted for display by your computer.
 

3. What will my information be used for?

All data submitted to Clearsynth is confidential and will not be sold to any third party under any circumstances.
 

4. I cannot find an item on your web site but I believe you do carry it. Can I still order it?

If you can't find an item, you can either send an inquiry via the Technical Inquiry form or submit a specialty bulk quote request. Alternatively, we invite you to call us to inquire.
 

5. What if I have a question about my order?

To inquire about a particular order, you can use the Order Tracking system and send us an E-mail (Remember to include your name and account information or Contact us via phone or fax.)
 

6. What payment methods are accepted?

Clearsynth accepts Credit/Procurement Cards or Purchase Orders for payment of online orders. Clearsynth accepts the following corporate credit or procurement cards: Mastercard, Visa and American Express. Clearsynth does not accept personal credit cards unless specified.
 

7. Will my online orders be subject to contractual pricing?

Contractual pricing is not currently displayed on the Clearsynth web site, but will be applied when the order is processed. Your order confirmation, sent by e-mail, will reflect any contractual pricing.
 

8. What confirmation will I receive?

Shortly after you submit your order, you will receive an e-mail confirming receipt of your order and containing your order number. At any time, you may check the status of your order using the Clearsynth Order Tracking system. If Clearsynth requires clarification, we may contact you via email with queries about your order.
 

9. How do I register?

Filling out the online registration form, you will choose a user ID and password. Once you've registered and logged-in, you will be able to view real-time product prices and product availability data. Additionally, you will be able to place orders and your user profile will be automatically recalled each time you place an order or use an online form to request information or send an inquiry.
 

10. Do I have to register to place an order?

Yes, in order to provide pricing and other features we must have a limited account of information about you. Registration is also a convenience for you. On subsequent visits to our site, you will automatically skip feeding in this information and be directly led to placing your order.
 

11. I forgot my password. What do I do?

When you register, we will ask you for a reminder phrase to help you remember your password in the future. Use a phrase that will provide a clue to your own personal password. If you still cannot remember, simply send an email to info@clearsynth.com indicating your user ID (if you remember it) or your full name and address and ask to have your password reset. We will reset your password to a generic word and email you back the information. You can then login with this information and change your password back to something more familiar by changing your profile.
 

12. Is there anything I can't order online?

Generally you can order anything online that we offer in our Catalog. Some items may be subjected to regulatory review by Clearsynth Health and Safety Department or may be restricted in certain geographical areas. Under the circumstance, you shall be informed of any delay in shipment of your order.
 

13. How much will I be billed for shipping?

Shipping costs can vary based on shipping method, product hazard status, product quantity, package weight and destination. Hence your shipping sum cannot be determined in real-time as you place the order. We will send you an order confirmation upon shipment to confirm actual delivery cost. If you require an exact amount prior to our releasing the shipment, please be sure to enter a note to that effect on your order.
 

14. Can I place an order from anywhere in the world?

Yes. Clearsynth website accepts orders from all countries except those with export restrictions.
 

15. Can I have a Quote or Proforma Invoice prepared?

You can submit your order as a proforma or request for quote. Simply type "PRO FORMA" or "QUOTE REQUEST" in the comments field during the checkout process. An Clearsynth customer service representative will contact you with a price quote or to obtain any additional information required to provide a quote.
 

16. What if an item is not currently in stock when I order it?

If an item is not shown as in stock, you can still place it in your shopping basket and order the item. When Clearsynth receives your order, a representative will notify you of the back order lead-time for that item.
 

17. What if I cannot find a MSDS?

In some cases MSDS may not be available online. You can send us a request for the MSDS you seek. Since information is not available on all the possible hazards of many compounds, the absence of a warning must not be interpreted as an indication of a product's safety.
 

18. Why register?

  • Registration allows you access to real-time price and availability information. It also is necessary to be registered to place orders and track orders.

  • Please complete the entire registration form as accurately as possible. The information you provide will be automatically loaded into the many forms on our web site.

  • If you set up your computer to accept cookies, it can be used to identify you when you login to our web site.

  • Users may register at any time by selecting the "REGISTER" button.

  • Users may not place orders without registering and/or logging-in.

  • If you forget your password, your "Forgot password" reminder should help you remember it. If not, please email us at info@clearsynth.com . We shall reset your password to a random word and then email it back to you. You can then log in with that password and change it to one of your choice through the "Update Profile" feature.
     

19. What is a cookie?

A cookie is a small piece of information that a web site can store in a designated file on your computer. Many web sites utilize cookies. If you set up your computer to accept cookies, it can be used to identify you when you login to a web site. When you visit a site, that site can only access the information in the cookie that is placed on your system, not information in any other cookie placed by any other site, nor any other information on your system.
 

20. When would I update my profile?

You may update your profile to change an address, phone number or other information. Selecting the option to "Change Registration" will display the same screen used in registering on the system. You can type over any data in the personal information section (address, phone number, email address, etc.)
 

21. How do I use Product Search?

The Product Search allows you to search the entire Clearsynth Catalog database using a number of criteria.

Search within the search engine defaults to searching the entire database but you can also choose to search only the compounds or only the pure metals and alloys.

Product Description Enter the key words in the description of the product you are seeking. The system will search on word fragments. For instance, a search will show all results with both words.

Product Number If you know the item number of the Clearsynth product you seek, simply enter the five or six digit number. Do not enter size code extensions or hyphens.

CAS (Chemical Abstract Service) Number The CAS number search allows you to enter the three-part Chemical Abstract Service number of the item you seek.

Note: CAS numbers vary in how specifically they define the material. Clearsynth makes every effort to provide the most specific CAS number that applies. Where a CAS number is provided for a mixture or solution, it is generally the CAS number of the solute or component referred to in the main label name.

How to search:

To begin searching the catalog, simply enter the information to be searched into the appropriate text field. If you enter data into more than one field, the search engine will default to search by item number first, then by CAS number and then by description. Pick from the "Limit number of results to:" dialog box as a way to specify how many hits you would like the search to return.

Press the "Quick Search" key and the system will search for that product(s) and display the result.
 

22. How do I Order Products?

To order a product, first locate it through the search engine. Then choose the size and quantity you desire and add it to your shopping basket. Once you have selected all your items, click checkout and the instructions at the top of each page will guide you through the process.
 

23. Can I obtain a Certificate of Analysis online?

Most Certificates of Analysis can be obtained by going to the Certificate of Analysis Search page. Simply enter the stock number and lot number of your product, both of which can be found on the product label. If you cannot locate the Certificate using the Search, you will be guided to a form that can be submitted to request a fax or email.
 

24. Why do I need javascript turned on?

Javascript enables some of the interactive portions of our site, such as order forms and literature request forms, to receive the data you submit. For this reason, we recommend you turn on javascript on your browser.
 

25. How do I submit a technical inquiry?

To navigate to the technical inquiry form, click or scroll over the Contact link and select "Technical Inquiry". You can also choose "Technical Inquiry" from a product detail page.
 

26. How do I submit a special or bulk product inquiry or quote request?

To submit a special or bulk product inquiry, click or scroll over the Contact link, the Bulk & Specialty tab or the Order Center tab and select "Bulk Quote Request". You can also choose "Bulk Quote" from a product detail page.
 



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