Frequently asked questions

Yes. Data submitted to and from our web server is encrypted using the Socket Layer (SSL) protocol. This protects the data while it travels over the Internet and is unencrypted for display by your computer.

All data submitted to Clearsynth is confidential and will not be sold to any third party under any circumstances.

If you can't find an item, you can either send an enquiry via the enquiry form or email us at sales@clearsynth.com. Alternatively, you may also call us for assistance.

To enquire about a particular order, you can log in to My Account or send us an email. Please include your name and account information, or contact us via phone for faster assistance.

Clearsynth accepts Credit/Debit Cards or Purchase Orders for payment of online orders. Clearsynth accepts the following corporate credit or debit cards: Mastercard and Visa. This is applicable for shipments via Canada.

Contractual pricing is not currently displayed on the Clearsynth website, but it will be applied when the order is processed. Your order confirmation sent by email will reflect any contractual pricing.

Shortly after you submit your order, you will receive an email confirming receipt of your order and containing your order number. At any time, you may check the status of your order using the Clearsynth order tracking system. If clarification is required, our team may contact you by email.

Please email us at sales@clearsynth.com to create your account.

Please use the My Account option at the top of the page to reset your password.

Generally, you can order anything online that we offer in our catalog. Some items may be subject to regulatory review by Clearsynth Health and Safety Department or may be restricted in certain geographical areas. In such cases, you will be informed of any delay in shipment.

Yes. The Clearsynth website accepts orders from all countries except those with export restrictions.

You can submit your order as a proforma or request for quote. Simply type PRO FORMA or QUOTE REQUEST in the comments field during checkout. A Clearsynth customer service representative will contact you with a price quote or any additional clarification needed.

If an item is not shown as in stock, you can still place it in your shopping basket and order it. When Clearsynth receives your order, a representative will notify you of the back order lead-time for that item.

In some cases, MSDS may not be available online. You can send us a request for the MSDS you need. Since information is not available on all the possible hazards of many compounds, the absence of a warning must not be interpreted as an indication of a product's safety.

Registration allows you access to real-time price and availability information. It is also necessary to place orders and track them online.

Please complete the full registration form as accurately as possible. The information you provide can be reused across forms on the site.

If you forget your password, please email us at sales@clearsynth.com. We can reset your password and share a temporary one so you can log in and change it later.

A cookie is a small piece of information that a website can store in a designated file on your computer. If your browser accepts cookies, it can help identify you when you log in. A website can only access the cookie it placed on your system, not cookies from other sites.

You may update your profile to change your address, phone number, or other account information from My Account.

The Product Search allows you to search the Clearsynth catalog database using multiple criteria including Product Description, CAT Number, and CAS Number.

Product Description: Enter keywords from the product description. The system can search on word fragments.

CAT Number: If you know the item number, simply enter it directly.

CAS Number: The CAS number search allows you to enter the three-part Chemical Abstract Service number of the item you seek.

Note: CAS numbers vary in how specifically they define the material. Clearsynth makes every effort to provide the most specific CAS number applicable.

To begin, enter the information into the search field and use Quick Search to display the results.

To order a product, first locate it through the search engine. Then choose the size and quantity you require and add it to your shopping basket. Once all items are added, proceed to checkout and follow the instructions shown on the page.

Most Certificates of Analysis can be obtained directly from the product page.

You can email your technical questions to techsupport@clearsynth.com.